Lookbook Store e-Gift Cards

Please use these size charts to help determine your size. Because sizing and cut vary between brands, please use the charts as a general guide to compare the various size scales. You may also use this guide on how to get accurate body measurements. 

Please note that some items may have measurement discrepancy within 1 - 2 cm and can be considered as a reasonable range.

How to measure your size?

Bust: Place the tape measure under your arms, over your shoulder blades and across the fullest part of your bust. Remember to breathe out first.

Waist: Measure around your natural waist. You can find it by bending to the side like a teapot (singing is optional).

Hips: Measure around the fullest part of your hips.

Measure your Bra size (unit:cm)

Under bust: Measure around your ribcage, directly under the bust.

Upper bust: Measure completely around the bust at the fullest point.

Lookbook Store gladly accepts returns:

• of unworn (without any perfume, cigarette, or other odors)
• unwashed
• undamaged items, in good condition for resale; or
• defective merchandise for exchange or refund within 60 days after you receive your package.

on the website, in which case we will cover your return shipping costs.

Unfortunately, we do not offer prepaid return shipping labels to avoid having our customers pay more on top of the cost of the items they purchased. However, we guarantee that in the event that you need to return your purchases, we will do our best to address any issues you may have immediately

Intimates, swimwear and hair extension are NOT RETURNABLE.

We DO NOT OFFER EXCHANGE for sale items. But you can return them for refund.

The designer brand will provide a 14-day return policy during which a customer may return an item that is undamaged, unworn, and unused with tags still attached. The designer brand will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received. Customers will contact Lookbook Store with any requests for return and Lookbook Store will then contact the designer brand.

How do I return an item?

Please check the following process:

 If you have any other questions, please feel free to contact at support@lookbookstore.com

Shipping Information

• Lookbook Store ships anywhere in the world, except North Korea, Sao Tome, Principe, Pitcairn Island, Wallis and Futuna . We also ship to Post Office Boxes through economy shipping.  To see if we ship to your country, please click here.
• Economy, standard and express delivery services are available to most countries. You will see which delivery service is available to your area once your shipping address is entered. You may also visit this page Shipping Details to see delivery services available to your country.
  Free shipping is available for economy delivery service. For standard and express delivery, the rate will vary depending on the destination and package weight. The shipping cost are calculated automatically on the checkout page.
• Delivery period depends on the service and country selected. For detailed information, just visit this page Shipping Details. We also provide express shipping, which takes 2 - 3 working days, to US customers.  However, we are continually upgrading our system to make express shipping available worldwide.
  Please note, however, the economy shipping may take 1 - 2 months when shipping to South America and the Russian Federation due to transport and customs issues. Orders are processed and shipped within 48 hours of placement unless otherwise stated.
• Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.
• Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in unpredicted situation, we are unable to pay for the tax.  These charges are the responsibility of the buyer. Lookbook Store is not liable to these additional charges once the package is shipped to you.
  
  To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order.

Additional Information

• Please be advised that public holidays in your country may cause some delays in the delivery of your orders. In this case, please expect the arrival of your parcel on the next business day.
• We will be happy to assist you on any delivery concerns by contacting our Customer Service department support@lookbookstore.com
• Lookbook Store aims to deliver your goods on time. However, please note that peak sale periods, technical glitches, extreme weather conditions or any force majeure events may cause some delays in the shipment and delivery of your orders. In such cases, we will try our very best to keep such inconveniences to a minimum.
  
  For further concerns and inquiries, please feel free to contact our Customer Support team at support@lookbookstore.com.